What If You Sent the Wrong Size on AliExpress? | How to Fix

Accidentally ordering / sending the wrong size on AliExpress can be an unfortunate occurrence when engaging in online shopping. However, there are steps you can take to address the issue and find a resolution. Online shopping has become increasingly popular, with platforms like AliExpress offering a wide range of products at competitive prices. However, there are times when mistakes happen, such as accidentally ordering the wrong size. If you find yourself in this situation, it's essential to understand what options are available to you and how to handle the issue effectively. In this article, we will explore the steps you can take if you sent the wrong size on AliExpress.

Review the Seller's Return Policy

The first course of action is to carefully review the seller's return policy. Different sellers on AliExpress have varying policies regarding returns and exchanges. Check if they accept returns for sizing issues and note any time limitations or conditions for the return. Sellers typically provide this information on their product pages or in the shipping and returns section. Being aware of the policy will give you a better understanding of your options.

Contact the Seller

If you realize that you've sent the wrong size, reach out to the seller immediately. AliExpress provides a messaging system that allows direct communication between buyers and sellers. Explain the situation politely and provide details about the incorrect size you received. It's important to be clear and concise in your communication. Ask whether an exchange or return is possible based on their return policy. Most sellers aim to provide good customer service and will assist you in resolving the issue.

Document the Error

To strengthen your case, document the error with photographs or videos. Take clear pictures of the product, highlighting the incorrect size or measurement discrepancies. This evidence will serve as proof if there is a dispute later on. Make sure the pictures clearly show the error and that they are well-lit and focused.

Keep Records of Communication

Maintain a record of all your communication with the seller. This includes messages exchanged, any promises made, and any instructions given regarding the return or exchange process. It's essential to have a documented trail of your attempts to resolve the issue in case you need to escalate the matter or seek assistance from AliExpress customer support.

Utilize AliExpress Buyer Protection

If you are unable to reach a satisfactory resolution with the seller, you can turn to AliExpress Buyer Protection. AliExpress offers a comprehensive buyer protection program designed to safeguard customers' interests. Open a dispute through the AliExpress platform and provide all the relevant information, including photographs and a clear description of the issue. AliExpress will mediate the dispute between you and the seller to find a fair resolution.

Escalate the Dispute if Necessary

If the initial dispute resolution with the seller or AliExpress is not satisfactory, you have the option to escalate the dispute. AliExpress provides a process for escalating disputes to a higher level. This involves reviewing the case and providing additional evidence, if necessary. AliExpress will make a final decision based on the available information and may offer a refund, return, or exchange.


While it can be frustrating to realize that you've sent the wrong size on AliExpress, it's important to remain calm and take the appropriate steps to resolve the issue. Start by reviewing the seller's return policy, then contact the seller directly to discuss a potential return or exchange. Keep records of all communication and document the error with photographs. If necessary, utilize AliExpress Buyer Protection and escalate the dispute for further assistance. By following these steps, you can increase your chances of finding a satisfactory resolution and ensuring a positive shopping experience on AliExpress.

Header image source: Aliexpress

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