Why Is My Card Not Working on AliExpress? | Simple Fix

Shopping online has become a convenient and popular way to purchase products from around the world. AliExpress, a well-known online marketplace, offers a vast array of items at competitive prices. However, there may be instances where you encounter difficulties using your card to make a purchase on AliExpress. If you find yourself in this frustrating situation, it's important to understand some possible reasons behind the issue. In this article, we will explore common reasons why your card may not be working on AliExpress and provide guidance on how to resolve the problem.

Insufficient Funds

One of the most common reasons why your card may not work on AliExpress is insufficient funds in your account. Before making a purchase, ensure that you have enough funds available to cover the transaction, including any applicable taxes, shipping fees, or currency conversion charges. Check your bank account balance or contact your card issuer to verify if this is the case. If your account lacks sufficient funds, you can try using an alternative payment method or add funds to your account to complete the purchase.

Incorrect Card Information

Double-checking the accuracy of the card information you entered is crucial. Even a minor error in the card number, expiration date, CVV code, or billing address can cause the transaction to be declined. Carefully review and re-enter your card details during the payment process to ensure they are correct. Pay attention to any spaces, dashes, or special characters when inputting the card number. Verifying the accuracy of your card information can help avoid unnecessary transaction failures.

Card Restrictions

Some banks or card issuers may impose restrictions on international transactions or online purchases for security purposes. Contact your bank or card issuer to inquire about any such restrictions that may be in place on your card. They can provide information on how to temporarily lift these restrictions or suggest alternative payment methods. Additionally, ensure that your card is authorized for online transactions and that it is not expired or canceled.

Security Measures

AliExpress employs robust security measures to protect both buyers and sellers. Occasionally, their systems may flag certain transactions as suspicious or potentially fraudulent, leading to the card payment being declined. This can happen if your purchase triggers their security algorithms or if there is an inconsistency between the billing address provided and the card issuer's records. If you believe this is the case, reach out to AliExpress customer support for assistance in resolving the issue.

Payment Processor Issues

At times, the payment processor that AliExpress utilizes may experience technical difficulties or disruptions, resulting in card payments not being processed successfully. This issue is usually temporary, and it is advisable to try again after a short period. Alternatively, you can attempt using a different card or payment method accepted by AliExpress until the issue with the payment processor is resolved.

AliExpress Platform Issues

In rare instances, AliExpress may encounter technical issues on their platform that could impact the card payment process. This can range from server maintenance to connectivity problems. If you suspect that the problem lies with the AliExpress platform itself, you can visit their official website or social media channels to check for any announcements or updates regarding ongoing issues. Patience and trying the transaction again later can often resolve this type of problem.


Encountering difficulties when attempting to use your card on AliExpress can be frustrating, but it's important to remain calm and systematically address the issue. Verify that you have sufficient funds, ensure the accuracy of your card information, and consider any potential restrictions or security measures imposed by your bank or card issuer. If necessary, contact AliExpress customer support for assistance and stay informed about any platform or payment processor issues. By following these steps, you can increase your chances of resolving the problem and enjoying a seamless shopping experience on AliExpress.

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