You've probably heard about how chatbots are growing and have space in several companies. If you are still not so sure about the use of this technology, it may be time to learn some facts about chatbots.
This advanced conversational software is not intended to replace humans or be confused with them, but can help with many tasks. Due to their practicality and ability to optimize the attendance and information access systems, they are increasingly popular.
Do you want to know more about this market? Check now these 6 facts about the chatbots that we have separated for you!
Chatbots are already a reality
The Chinese love chatbots
Customers want to contact you via chat
In another study, this number is even higher: 49% of all respondents prefer to conduct their interactions via chat. Among millennials - the generation of those who were born in the late 20th century and today are young adults - the percentage rises to 54%.
Chatbot recommendations are welcome
One study showed that 37% of American consumers would be happy to receive recommendations via chatbot. The percentage rises to 48% among millennials. Also, the same 37% are ready to make their purchases through this service channel.
Functionality matters more than personality
For 48% of survey respondents, the ability to solve problems is the most important thing in a chatbot. What's more, in another analysis, 40% of people answered that it doesn't matter if they are talking to a bot or a human being, as long as their needs are heard and met.
The future is promising
⦁ chatbots will generate an annual cost reduction of 8 billion dollars by 2022;
⦁ when asked what new technologies they want to use, 80% of a group of executives stated that they have or intend to have chatbots by 2021;
Therefore, there is no doubt that chatbots are the present and future relationship between consumers and brands. They are already revolutionizing service protocols and should continue to increase.
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